![]() ![]() Manage documentation projects from start-to-finish. Working knowledge regarding a variety of Elavon products, systems and applications and experience throughout multiple business processes areasĭrive a smooth, daily operation of the end to end technical documentation process by managing, coaching and assisting team members Understanding of electronic transaction processing Elavon-specific knowledge highly preferable Knowledge of HTML and XML/EDD/DTD developmentĪbility to read and write in Spanish, French or Portuguese preferred The ability to work under project deadline pressure and to successfully engage in multiple initiatives simultaneouslyĮxcellent time management and personal organization skillsĮxperience with Paint Shop Pro, Microsoft Visio (or equivalent), Snag-It, or PhotoShopĮxperience working with Adobe Technical Communication Suite products Solid technical knowledge in general and proven working knowledge of MS Office Suite The ability to interpret developer/SME notes and documentation and rewrite the information into audience-specific language for readability Proficient in creating and maintaining online help with RoboHelpĮxperience with structured writing (Structured FrameMaker, or similar authoring tools) and single-sourced documentationĬomfortable interacting professionally with a diverse group, executives, managers, and subject matter expertsĪbility to communicate technical information to a non-technical audience and business information to a technical audienceĭemonstrated expertise in designing, layout and formatting of technical and non-technical documentation Technical writing certification preferredĮxperience in payments, banking, finance and / or software development industries preferred ![]() ![]() Outstanding technical, editing, writing and verbal communication skills Some knowledge and awareness about coaching and developing as a skillīachelor's degree in Communications or related field or equivalent work experienceĪt least 5 years of experience with technical writing (writing business requirements, processes or other types of documentation writing may be acceptable), resource allocation, the ability to manage escalations and make decisionsĮxperience mentoring staff and providing effective feedback to increase knowledge and skills across the team.Excellent communication skills, particularly technical writing skills and ability to peer review technical documents for grammar, content and style of writing.Ability to work well under pressure managing a small team ensuring work is allocated quickly and completed to expected standards.Knowledgeable of Value Package Introduction Processes.Demonstrates the ability to successfully apply complex knowledge of fundamental concepts, practices, and procedures of technical writing.Strong knowledge of FrameMaker, Wiki, and other commonplace publishing tools. ![]()
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